Incrento may collect, generate, and receive Service Data and other information (“Other Information”; collectively, “Information”) in the following ways:

• Service Data – Customers and authorized users (“Authorized Users”) may submit Service Data when using the Services.

• Account Information – To create or update an Incrento account, you or your Customer (e.g., employer) provide an email address, phone number, domain, and/or similar details.

• Usage Information – Metadata is generated when Authorized Users interact with the Services.

• Log Data – Servers automatically collect IP addresses, browser details, timestamps, and cookie data when accessing our Websites or Services.

• Device Information – Incrento collects device type, OS, settings, unique identifiers, and crash data.

• Location Information – Approximate location may be inferred from IP addresses or business addresses.

• Cookies & Tracking Technologies – Incrento uses cookies and similar technologies (see our Cookie Policy for details).

• Third-Party Services – Customers may enable integrations with third-party apps, which may share data with Incrento per the Customer’s settings.

• Contact Information – Authorized Users must provide contact details (e.g., email) when creating an account.

• Third-Party Data – Incrento may receive aggregated or specific data from partners to enhance business insights.

• Additional Information – Submitted via events, job applications, support requests, or social media interactions.

Incrento processes Service Data as a processor under the MSA and Customer instructions. Other Information is used to:

• Provide, secure, and improve our services.
• Comply with legal obligations.
• Communicate (e.g., respond to inquiries).
• Develop new features using anonymized data.
• Manage billing and accounts.
• Prevent fraud and abuse.
• De-identified data may be used for any business purpose.

We will retain your data until we fulfil the reason why we collected it, including providing the Services, legal, accounting and reporting obligations, etc. (ii) for as long as you consented to it.

• Service Data is retained per the MSA and applicable laws.
• Other Information is kept as needed for business, legal, or audit purposes.
• Customer data is retained up to 365 days post-account termination unless deleted earlier.
• Applicant data is stored for 3 years unless deletion is requested.
• Website visitor data is retained per our Cookie Policy.

Your data will be deleted if you request so or if your account is inactive for 5 years. However, we may be obliged to certain legal retention periods which shall be complied by us. Should that be the case, even if you request the deletion of your data, we may still need to store some of it due to legal requirements.

Information may be disclosed to:

• Authorized Users within a Customer Instance.
• Service Providers & Partners (with confidentiality obligations).
• Third-Party Services (as enabled by Customers).
• Affiliates for business operations.
• Acquirers in mergers or asset sales.
• Authorities if legally required.

Aggregated/De-identified Data for research or partnerships.

Incrento does not share personal data with third parties, except with service providers (processors) who support our services, manage client relationships, or handle user requests. These providers must respect confidentiality and implement appropriate security measures.

When transferring data externally, Incrento ensures security and requires third parties to comply with data protection laws.

If required by law, Incrento may disclose only the necessary data to authorities.

Incrento shares personal data with:

• Google Workspace – For communication and document management: Google Privacy

• Slack – For internal communication: Slack Privacy

• HubSpot – For marketing and client communication: HubSpot Privacy

• Tally – For surveys and forms: Tally Privacy

• Umami – For analytics and service improvement: Umami Privacy

• AWS – To host services and store logs: AWS Privacy

Some data may be processed in the U.S. or other third countries without an EU adequacy decision (GDPR Art. 45), meaning lower protection standards. To safeguard your data, Incrento uses lawful mechanisms under GDPR Arts. 46 and 49 (e.g., standard contractual clauses), available upon request.

Data may be transferred globally, with safeguards like:

• EU Standard Contractual Clauses (for EEA/UK transfers).
• Data Privacy Framework (DPF) compliance (though not currently relied upon for transfers).

Incrento collects and processes data lawfully, using it only for the purposes stated here or those you consent to later. We implement strong security measures to protect your information from unauthorized access. However, no internet transmission is completely secure, so we advise against sharing sensitive data in unsecured communications. 

A cookie is a small text file stored on your device when visiting our Platform. It helps recognize your browser and remember your preferences.

We use technically necessary cookies to ensure basic website functionality and security. These do not require your consent.

Non-essential cookies (e.g., for marketing, analytics, or ads) collect personal data and require your prior consent, requested via our cookie banner.

If you give consent, we and third parties may process your data accordingly. You can withdraw consent at any time via “Cookie Settings” on our site. This stops future processing, but past processing remains lawful.

You can also manage or block cookies via your browser settings. However, disabling cookies may limit website functionality.

You always have the right to choose what information you want to share with us. In some cases. some of the information is mandatory to enter into a relationship with us as otherwise you would not be able to use our services, for example, some of the information needed to create your Account.

If you want to disclose less information to us you can always block unnecessary cookies by setting this in your browser. This way you will avoid personalized advertising.

You may request access, correction, deletion, or portability of your data. To exercise rights, contact: [email protected]

Users must visit the website responsibly, in compliance with current laws and good faith. The website offers various information, services, and data, and users are responsible for proper usage. Any illicit use of the content or actions causing unauthorized harm or alterations to the website is strictly prohibited.

Incrento reserves the right to modify, remove, or add content and services without prior notice, including changes to presentation or server location.